About Us:
Aloi is dedicated to revolutionizing the legal services industry with cutting-edge AI technology. By enhancing efficiency and accuracy in legal processes, we empower law firms to deliver superior commercial legal services. Our platform focuses on automating document creation, review, and analysis, streamlining legal research, and providing advanced tools for negotiation strategies.
The Role:
Aloi is seeking an experienced and strategic Customer Success Manager to join our expanding commercial team. As the first Customer Success Manager at Aloi, you will play a pivotal role in shaping our customer success strategy, building strong relationships with clients, and ensuring the successful adoption and expansion of our AI-driven solutions within the legal tech space
Responsibilities:
- Trusted Advisor: Act as the main contact for key customers, driving platform adoption and demonstrating value.
- Onboarding: Lead the customer onboarding process for seamless software adoption.
- Training: Develop and deliver training on Aloi’s products and services.
- Collaboration: Work with Sales, Product, and Support teams to align with customer goals.
- Strategic Planning: Identify customer needs and growth opportunities with Aloi’s offerings.
- Account Management: Manage a portfolio of strategic accounts, ensuring high satisfaction.
- Insights: Monitor usage trends and provide recommendations to optimize success.
Desirable Skills:
- Experience: 5+ years in Customer Success within a SaaS organization, preferably legal tech.
- Proven Success: Track record of improving NPS and reducing churn in B2B settings.
- SaaS Expertise: Deep understanding of B2B SaaS solutions and customer success best practices.
- Relationship Building: Experience with senior executives in strategic accounts.
- Stakeholder Management: Ability to manage multiple stakeholders and achieve consensus.
- Organizational Skills: Strong planning and organizational abilities.
- Language: Fluent in Swedish and English.
Who You Are:
- Proactive: Takes initiative to drive outcomes independently.
- Results-Oriented: Dedicated to achieving and exceeding targets.
- Leader: Capable of mentoring and fostering team excellence.
- Team Player: Collaborates effectively to support collective goals.
- Communicator: Excellent verbal and written skills.
- Strategic Thinker: Aligns customer needs with Aloi’s solutions
What We Offer:
- A dynamic, supportive, and fast-paced environment where your work directly impacts the future of AI-powered legal services.
- Market-competitive salary with significant stock options, offering a stake in the company’s success.
- Access to state-of-the-art resources and tools to bring your ideas to life.
- Opportunities for professional growth and advancement in a rapidly growing industry.
- A collaborative team of innovators dedicated to making a significant impact in the legal industry.
Join Us:
If you’re ready to dive into the world of AI-driven legal services and be a foundational member of our team, apply now to join the team. Let’s redefine the future of legal technology together.
Apply now and be a crucial part of Aloi's journey!
