About Us:
Aloi is dedicated to revolutionizing the legal services industry with cutting-edge AI technology. By enhancing efficiency and accuracy in legal processes, we empower law firms to deliver superior commercial legal services. Our platform focuses on automating document creation, review, and analysis, streamlining legal research, and providing advanced tools for negotiation strategies.
The Role:
We’re seeking a Customer Success Lead to build and lead Aloi’s Customer Success & Onboarding organization. As a core member of our commercial team, you’ll develop our customer success strategy, foster strong client relationships, and ensure successful adoption of our AI-driven solutions in the legal tech space.
Responsibilities:
- Trusted Advisor: Act as the primary contact for key customers, driving platform adoption and demonstrating value at every stage.
- Onboarding: Design and implement a seamless customer onboarding process that sets clients up for success from day one.
- Collaboration: Work closely with Sales, Product, and Support teams to align with customer goals and ensure a cohesive experience.
- Strategic Planning: Proactively identify customer needs, uncover growth opportunities, and align them with Aloi’s offerings.
- Account Management: Manage a portfolio of strategic accounts, ensuring high satisfaction, retention, and growth.
- Insights & Optimization: Monitor customer usage trends, gather feedback, and provide actionable insights to optimize customer success.
Qualifications:
- Experience: 5+ years in customer success within a SaaS environment, preferably with legal tech or B2B tech.
- Leadership skills: Proven ability to build and lead a high-performing team.
- Proven Success: Demonstrated track record in improving NPS, reducing churn, and driving customer satisfaction.
- Relationship Building: Experience engaging with senior executives and decision-makers in strategic accounts.
- Stakeholder Management: Strong ability to manage multiple stakeholders and build consensus across teams.
- Language: Fluent in Swedish and English.
Who You Are:
- Proactive: Takes initiative to drive outcomes independently.
- Results-Oriented: Dedicated to achieving and exceeding targets.
- Leader: Capable of mentoring and fostering team excellence.
- Team Player: Collaborates effectively to support collective goals.
- Communicator: Excellent verbal and written skills.
What We Offer:
- A dynamic, supportive, and fast-paced environment where your work directly impacts the future of AI-powered legal services.
- Market-competitive salary with significant stock options, offering a stake in the company’s success.
- Access to state-of-the-art resources and tools to bring your ideas to life.
- Opportunities for professional growth and advancement in a rapidly growing industry.
- A collaborative team of innovators dedicated to making a significant impact in the legal industry.
Join Us:
If you’re ready to dive into the world of AI-driven legal services and be a foundational member of our team, apply now to join the team. Let’s redefine the future of legal technology together.
Apply now and be a crucial part of Aloi's journey!
